Refund policy

At Maggie Villamaria, we have a 14-day exchange policy for jewelry purchases. We understand that sometimes a customer may wish to exchange their item for a different design or size. While we cannot offer returns due to the made-to-order nature of each product, the time-intensive production process, and the high cost of materials, we will accommodate exchanges within 14 days of the original purchase, provided the item is in its original condition and packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at support@maggievillamaria.com. 

NOTE: We charge a $12 shipping + restocking fee. 

If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted. Once we've received your item, you will receive a store credit code in exchange for the price of your purchase, with tax included. Please note that original shipping costs will be excluded from the refund.

You can always contact us for any exchange question at support@maggievillamaria.com.

Damages and issues
At Maggie Villamaria, we offer complimentary repairs for items purchased through maggievillamaria.com within a period of 2 years from the date of purchase, given reasonable circumstances. For purchases that are older than 2 years, repairs will be subject to a case-by-case evaluation and may incur a fee. Rest assured, we are committed to making every effort to restore and repair your beloved Maggie Villamaria piece to its full glory.

 

Exceptions / non-returnable items
Unfortunately, we cannot accept exchanges on sale items, original artwork or prints, or gift cards.